International Product Warranty

— Scope of Protection

Our commercial warranty covers material integrity from origin in Indonesia through overseas handover, backed by disciplined export crating standards.

Structural Integrity Coverage

Transit Handover & 48-Hour Protocol

Laksmi Furniture warrants all structural frames, kiln-dried teak joinery, and structural mounts of carved stone artifacts against manufacturing and craftsmanship defects from the date of cargo delivery.

Prior to dispatch (FOB or DAP), consignments pass rigorous quality control and are sealed in ISPM-15 certified fumigated wooden crates. Consignees must examine external crating prior to signing receipt.

Coverage applies exclusively to the original purchaser or project consignee identified on the Proforma Invoice and original bill of lading.

Any crate trauma or internal damage must be endorsed on the delivery receipt (Bill of Lading) and reported to our claims team within 48 hours of delivery.

• Clear Boundaries

Non-Covered Circumstances

To prevent ambiguity in international freight trade, our warranty expressly excludes natural organic shifts and post-handover handling anomalies.

Natural Material Shifts

Secondary Mishandling

Environmental Misuse

Inherent botanical timber variations, oil blooming, mellowing patina, and superficial hairline checking caused by seasonal relative humidity shifts in the destination country are natural characteristics, not flaws.

Structural damage caused by third-party inland freight forwarders after port release, non-compliant uncrating methods, rough warehousing, or unapproved architectural site installations fall outside warranty protection.

Exposure of indoor-rated items to continuous open outdoor precipitation, direct tropical downpours, pool immersion, or high-output forced HVAC heating elements invalidates structural joinery guarantees.

Standard Operating Procedure

Filing and Claims Resolution

Endorse Handover Receipt

Assemble Dossier within 48h

Technical Assessment

Remedies & Resolution

Inspect crating immediately at destination handover. Note any physical impact, puncturing, or broken seals explicitly on the cargo Bill of Lading or consignment manifest before releasing the carrier.

Email our Bali headquarters within 48 hours containing your Proforma Invoice reference, delivery manifest copy, and high-resolution photographs or video of both external crating and the defective item.

Our master artisans and export logistics managers assess the incident dossier within two business days to differentiate between transit casualty, material movement, or production structural flaw.

Approved claims receive prompt settlement via express-dispatched replacement components, local professional repair reimbursement, or credit notes applied to subsequent bespoke production.

Laksmi Furniture operates under Indonesian commercial law as an established Sole Proprietorship (Usaha Perorangan) based in Bali. Direct all warranty paperwork and claim packages to our dedicated export desk.