Frequently Asked Questions

• Materials & Fabrication

Natural Materials

Bespoke Services

What raw materials are used in your collection?

Do you accept custom dimensions and bespoke designs?

We craft exclusively with responsibly sourced Indonesian teak wood, hand-carved indigenous volcanic stone, and regional natural plant fibers harvested sustainably across Bali and Java.

Yes. We collaborate closely with architects, interior design studios, and private collectors to tailor dimensions, material finishes, and structural joinery to your project requirements.

Why do organic color and grain variations occur?

What is the bespoke ordering and production workflow?

Every tree and volcanic quarry carries distinctive growth rings, natural mineral streaks, and artisanal hand-chiseled tool marks, celebrating genuine individuality in every finished piece.

The process begins with your design inquiry, followed by technical drafting, shop drawing validation, production deposit settlement, and staged photographic updates through to completion.

• Global Trade Terms

Pricing, Payments & Shipping

Commercial Terms

Export Logistics

Which payment methods and currencies are accepted?

Do you offer international freight and export licenses?

We accept international SWIFT telegraphic bank transfers alongside secure enterprise payment gateway processing in both United States Dollar (USD) and Indonesian Rupiah (IDR).

Yes, we ship globally via ocean and air freight using standard Incoterms such as FOB and DAP. All timber exports include certified Indonesian V-Legal (SVLK) and phytosanitary clearance.

How is the commercial payment schedule structured?

What is the procedure if transit damage is identified?

Standard export terms require a 50% production deposit to initiate timber selection and handcrafting, with the remaining 50% balance cleared prior to final container dispatch.

Inspect all crates thoroughly upon delivery handover, annotate any discrepancy on the carrier bill of lading, and notify our logistics team within 48 hours with clear photographic documentation.

/ Direct Assistance

Have Additional Questions for Us?

Our Bali workshop team is on hand to answer trade inquiries, custom architectural specifications, or container consolidation requests directly via WhatsApp or email.